Terms and Conditions imau4u — Platform Member Rights and Responsibilities

Welcome to imau4u, an online gaming platform built exclusively for Malaysians. This Terms and Conditions document constitutes a legally binding agreement between you as a member and imau4u as the platform operator. By registering an account or using any services provided by imau4u, you acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy imau4u, all of which together form a complete and comprehensive set of policy documents. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless otherwise stated in writing.

Imau4u operates as a licensed online gaming platform and complies with all applicable legal requirements. The platform is designed to provide a safe, fair, and responsible entertainment experience for all users across Malaysia.

To be eligible to register and use imau4u's services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old on the date of registration.
• You must be an individual and not a corporate entity, partnership, or association.
• You must not be listed on any active self-exclusion programme.
• Use of this platform does not violate the laws of your jurisdiction.
• You must not be bankrupt or under any form of court-ordered financial supervision.

Imau4u employs a strict age verification system. Any attempt to register using false information regarding age is a serious offence that will result in immediate account closure and forfeiture of all credit balances and unwithdrawn winnings. imau4u reserves the right to request identity verification documents at any time to ensure this eligibility requirement is continuously met.

Each individual is only permitted to hold one account only at imau4u. Owning more than one account, whether directly or through another person, is a serious violation of these terms. imau4u uses advanced detection technology to identify duplicate accounts, and all excess accounts will be closed with their balances forfeited.

During registration, you are required to:

• Providing your full name as it appears on your official identification document.
• Using a valid, active email address that you fully own.
• Providing an active Malaysian mobile number registered in your name.
• Choosing a strong, unique password — a minimum of eight characters combining uppercase letters, lowercase letters, and numbers.

You are fully responsible for keeping your login credentials secure. imau4u will never ask for your password via email, SMS, WhatsApp, or any other channel. If you suspect your account has been accessed without authorisation, contact our support team immediately so security measures can be taken without delay.

Imau4u supports a range of payment methods suited for users in Malaysia, including DuitNow, FPX, and major local e-wallets. All transactions are processed through PCI DSS-certified payment gateways with 256-bit SSL encryption to keep your financial data secure at all times.

Regarding Deposits:

• Minimum and maximum deposit limits are set for each payment method and can be reviewed on the Deposit page.
• Deposited funds will be credited to your account within the specified timeframe based on your chosen payment method.
• Imau4u does not cover any fees charged by banks or third-party payment providers.

Regarding Withdrawals:

• Withdrawals will be processed to the same payment method used for your deposit.
• All withdrawal requests are subject to a KYC (Know Your Customer) verification process that may require supporting documents.
• Withdrawals are typically processed within 24 business hours; the actual timeframe depends on the selected payment method.
• Imau4u reserves the right to place a temporary hold on withdrawals while a security investigation is in progress.

Imau4u offers a variety of bonuses and promotions from time to time to reward member loyalty. All offers are subject to the specific terms and conditions stated on the relevant promotions page. The general conditions applicable to all imau4u bonuses are as follows:

• Wagering Requirements: Each bonus carries a wagering requirement that must be fulfilled before a withdrawal can be made. The wagering rate is clearly stated for each promotion.
• Validity Period: Bonuses have a limited validity period. Unused bonuses or unmet wagering requirements within the specified period will expire automatically.
• One Bonus at a Time: Members may generally only have one active bonus at a time unless otherwise stated.
• Betting Limits During an Active Bonus: A maximum betting limit applies while a bonus is active to prevent abuse of the bonus system.
• Eligible Games: Not all games contribute equally to wagering requirements. The contribution percentage for each game category is stated in the relevant bonus terms.

Imau4u reserves the right to void bonuses and associated winnings if there is evidence of bonus system abuse, the use of low-risk betting strategies specifically aimed at completing wagering requirements, or any form of promotion-related fraud.

All games offered on the imau4u platform use a random number generator (RNG) system that has been independently verified by internationally recognised certification bodies. This ensures that every spin, dice roll, or card dealt is entirely random and cannot be influenced by anyone, including imau4u itself.

The Return to Player (RTP) percentage for each game is openly stated and can be reviewed in the respective game information. RTP is a long-term average value and is not a guarantee of results for any individual gaming session.

In the event of a technical error, system outage, or software failure during an active game session, imau4u reserves the right to:

• Voiding rounds or bets that were affected.
• Returning the wagered amount to the member's account.
• Temporarily suspending gameplay until a technical issue is resolved.

Imau4u's decisions on technical matters are final. Any winnings arising from a known software bug or technical error will not be validated and will be voided.

To protect the integrity of the platform and safeguard all members, the following conduct is strictly prohibited on imau4u:

• Using automation software, bots, scripts, or any non-human method to play or interact with the platform.
• Colluding with other members to exploit the system or manipulate game outcomes.
• Depositing funds obtained from illegal sources or using the platform for money laundering purposes.
• Opening multiple accounts or registering an account using another person's identity.
• Abusing the bonus system in a manner that contradicts the original intent of the promotional offer.
• Threatening, harassing, or insulting customer support staff or other members.
• Spreading false information about imau4u or attempting to damage the platform's reputation.

Imau4u reserves the right to suspend or close any member account at any time for reasons including but not limited to: violation of these terms, suspected fraudulent activity, legal compliance requirements, or at the member's own request.

Account Closure at Member's Request: If you wish to close your imau4u account, please contact our support team via live chat or email. Before closure is processed, all outstanding bonus conditions will expire, and any eligible balance will be returned in accordance with the current withdrawal policy.

Account Closure by imau4u: If your account is closed due to a terms violation, imau4u reserves the right to hold your account balance while an investigation is conducted. Once the investigation is complete, a decision regarding the balance will be made based on the findings, and imau4u reserves the right to forfeit any funds associated with fraudulent activity.

Imau4u takes the responsibility of protecting all members' personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with imau4u's separate Privacy Policy, which should be read together with this document.

In short, imau4u only collects data necessary for platform operations, identity verification, payment processing, and legal compliance. Your data will not be sold to third parties for marketing purposes without your explicit consent. All data is stored on secure servers with strict access controls and full encryption in transit and at rest.

You have the right to request access to your personal data held by imau4u, correct any inaccurate information, and under certain circumstances request deletion of your data in accordance with applicable legal requirements.

Imau4u provides the gaming platform "as is" and makes no guarantee that the service will always be available without interruption, free from errors, or suited to your specific requirements. While we make every effort to ensure service continuity, technical disruptions, system maintenance, or circumstances beyond our control may cause temporary outages.

To the extent permitted by applicable law, imau4u shall not be liable for:

• Financial losses incurred as a result of your own betting or gaming decisions.
• Indirect, consequential, or incidental losses arising from use of the platform.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Service disruptions caused by cyberattacks, natural disasters, or circumstances beyond imau4u's reasonable control.

Gambling carries financial risk. imau4u recommends that all members only wager amounts they can afford to lose and always play within their financial means.

Imau4u reserves the right to update or modify these Terms and Conditions at any time. Any material changes will be communicated to members via in-platform notifications, email, or a prominent notice banner on the website before the changes take effect.

The "Last Updated" date displayed at the top of this document will always reflect the most recent date these terms were updated. You are encouraged to review this page from time to time to ensure you are always aware of the current applicable terms.

Continued use of the imau4u platform after any changes take effect constitutes your acceptance of and agreement to the updated terms. If you do not agree with the changes made, you must stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the imau4u customer support team is available to assist you 24 hours a day, 7 days a week. We are committed to addressing every inquiry thoroughly and in a timely manner.

You can reach us through the following channels:

• Live Chat: Available directly within the platform — look for the chat icon in the bottom corner of your screen.
• Support Email: [email protected] — responses are typically provided within three business hours.
• FAQ Page: Visit our FAQ page for answers to the most frequently asked questions.